Many good companies will tell you about their customer service. However, customer service has to be an investment.
In other words, you will never be happy unless the process is tightly controlled through sales, delivery, install, and then service by a single store.You won’t be happy if I damage your floors even if you have a great sales experience.You will not appreciate being told to call a 1-800 number after spending money on your new kitchen.
Service is not a buzzword for us. Our biggest department by far is service.Out of the 180 people working at Yale, over half are in service.Appliances aren’t easy, by the way. What we promise is to make it easier and correct mistakes quickly when they happen.
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